About us
At Velovia, we focus on clothing that feels good and looks great. Stylish, comfortable, and carefully selected. Our team is always here to welcome you with personal advice and a friendly smile.
FAQs
When will I receive an order confirmation?
As soon as your order has been processed, you will automatically receive an order confirmation email at the email address you provided.
If you do not receive this email within a few minutes, please check your spam or junk folder.
If it’s not there either, feel free to contact us at info@velovia.co.uk.
What payment methods do we accept?
At Velovia, you can securely pay using the following payment methods:
Visa, MasterCard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay
All payments are processed securely via encrypted connections, so you can shop with confidence.
How can I track my order?
Once your order has been shipped, you will receive an email from us with a tracking link.
You can use this link to track your delivery online.
If you haven’t received the email, please also check your spam folder or contact us at info@velovia.co.uk.
How can I return a product?
At Velovia, you can return products within 30 days of receiving your order.
Simply email us at info@velovia.co.uk with your order number and reason for return.
We will then provide you with the return instructions.
Please note: items must be returned unused and in their original packaging.
You will receive your refund once the returned package has been received at our warehouse and has been inspected.
When will I receive my refund?
You will receive your refund once the returned package has been received at our warehouse and has been inspected.
We aim to process your refund within 5–7 business days after inspection.
You will automatically receive a confirmation once the refund has been issued.