Ordering and Delivery

Ordering and Delivery – Velovia

At Velovia, we strive to process your order as smoothly and quickly as possible. Below you’ll find all the information about how the ordering process works and how delivery is handled.

1. Placing an Order

Ordering from Velovia is simple via our webshop. Once you place a product in your shopping cart and complete the checkout process, you will receive an order confirmation by email. This confirms that we have received your order.

2. Payment Confirmation

Your order will only be processed once the payment has been successfully completed. All payments are handled through a secure payment system. We accept common payment methods such as credit cards, debit cards, and online payment platforms.

3. Processing and Shipping Time

We aim to process and ship your order within 1–3 working days. In exceptional cases (such as public holidays or high demand), this may take slightly longer. You will receive a shipping confirmation once your order has been dispatched.

4. Shipping Methods and Delivery Times

We ship using reliable courier services within the United Kingdom. The average delivery time is 7-14 working days from the date of dispatch. For some products or remote areas, delivery times may vary slightly. We do our best to meet the indicated delivery times, but these are not guaranteed.

5. Shipping Costs

Shipping costs are clearly shown during checkout. For certain promotions or orders above a specified amount, we may offer free shipping – this will be clearly stated on the website.

6. Missed Delivery

If you are not at home at the time of delivery, the courier will usually leave a card or attempt to deliver to a neighbour or collection point. You will receive a notification from the courier service with more details.

7. Delayed or Missing Shipments

If your order has not arrived within 14 working days after dispatch, please contact us at info@velovia.co.uk. We will investigate the status of your order and offer a suitable solution if necessary.

8. Incorrect or Damaged Deliveries

If you receive an incorrect or damaged item, please report it within 48 hours of receipt via email, including clear photos of the issue. We will resolve the matter as quickly as possible.

Real people, real help

Have a question? We’re here to help with fast and personal support. You’ll usually receive a reply within 24 hours – often even the same working day. No generic responses, just real people who genuinely want to help.

Free Shipping, Always

We believe shipping should be simple – that’s why we offer free delivery on every order, no matter how small. Just sit back and relax – we’ll take care of the rest.

Easy returns

Not what you expected? Return within 30 days for a full refund.

Just contact us first at info@velovia.co.uk — we’ll help you with the process.

Secure payment

Pay with confidence – your information is encrypted and protected. We accept trusted payment methods like Visa, Mastercard, Amex, Apple Pay, Google Pay and Shop Pay.