Have a question? We’re here to help with fast and personal support. You’ll usually receive a reply within 24 hours – often even the same working day. No generic responses, just real people who genuinely want to help.

We believe shipping should be simple – that’s why we offer free delivery on every order, no matter how small. Just sit back and relax – we’ll take care of the rest.

Not what you expected? Return within 30 days for a full refund.

Just contact us first at info@velovia.co.uk — we’ll help you with the process.

Pay with confidence – your information is encrypted and protected. We accept trusted payment methods like Visa, Mastercard, Amex, Apple Pay, Google Pay and Shop Pay.