Terms and Conditions

Terms and Conditions – Velovia

Welcome to Velovia! These terms and conditions apply to all orders placed through our website. By using our website and/or placing an order, you agree to these terms.

1. Company Information

Name: Velovia
Address: London, United Kingdom, WC2H 9JQ
VAT number: BE 1003.029.488
Email: info@velovia.co.uk

2. Applicability

These terms apply to every offer made by Velovia and to every distance contract concluded between Velovia and the consumer. Deviations from these terms are only valid if agreed upon in writing.

3. Product Offer and Prices

We strive to present our products as accurately as possible. All prices are in GBP (British Pounds), including VAT and excluding shipping costs unless stated otherwise. We reserve the right to correct any errors in pricing or descriptions, even after an order has been placed.

4. Contract Formation

A contract is formed when you place an order via our webshop and receive an order confirmation by email. Velovia reserves the right to refuse orders.

5. Payment

All payments must be made in full at the time of ordering using the available payment methods. We use secure payment environments.

6. Delivery

We dispatch orders within the indicated timeframes unless communicated otherwise. If a delivery is delayed or a product is no longer available, we will inform you as soon as possible.

7. Right of Withdrawal

You have the right to cancel your order within 30 days of receiving it without giving any reason. For more details, see our return policy.

8. Liability

Velovia is not liable for indirect or consequential damages, or data loss. Our liability is limited to the total amount of the order.

9. Complaints

If you have a complaint, please contact us at info@velovia.co.uk. We aim to provide a suitable solution within 5 working days.

10. Disputes and Governing Law

These terms are governed by the laws of England and Wales. Disputes will preferably be resolved amicably. If this is not possible, disputes will be submitted to the competent court in the United Kingdom.

Real people, real help

Have a question? We’re here to help with fast and personal support. You’ll usually receive a reply within 24 hours – often even the same working day. No generic responses, just real people who genuinely want to help.

Free Shipping, Always

We believe shipping should be simple – that’s why we offer free delivery on every order, no matter how small. Just sit back and relax – we’ll take care of the rest.

Easy returns

Not what you expected? Return within 30 days for a full refund.

Just contact us first at info@velovia.co.uk — we’ll help you with the process.

Secure payment

Pay with confidence – your information is encrypted and protected. We accept trusted payment methods like Visa, Mastercard, Amex, Apple Pay, Google Pay and Shop Pay.