Privacy Policy

Privacy Policy – Velovia

At Velovia, we take your privacy seriously. This privacy policy explains what personal data we collect, why we collect it, how we secure it, and what rights you have.

1. Company Information

Name: Velovia
Address: London, United Kingdom, WC2H 9JQ
Email: info@velovia.co.uk
Velovia is the data controller responsible for processing your personal data.

2. What Data Do We Collect?

We collect and process the following information when you visit or use our webshop:

Name and contact details (such as email address and delivery address)
Payment information (via our payment providers)
Order history
IP address and device data (through cookies and analytics)
Correspondence via email or contact forms

3. Why Do We Collect This Data?

We use your data for the following purposes:

To process and deliver your order
Customer service and support
To send order and shipping confirmations
To meet legal obligations (e.g., for tax records)
To improve our website and customer experience
Optionally: to send promotional emails (only with your consent)

4. Sharing of Data

We only share your data with third parties when necessary to provide our services, including:

Payment processors
Delivery services
IT and hosting providers
Accounting software and administration
All parties we work with are required to process your data securely and may not use it for their own purposes.

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience, collect statistics, and personalise advertisements. You will be given the option to set your preferences when you first visit the website.

6. Data Retention

We do not retain your personal data longer than necessary for the purposes for which it was collected, unless we are legally required to keep it longer (e.g., for tax purposes).

7. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction or deletion of your data
Object to the processing of your data
Withdraw your consent (e.g., for marketing emails)
File a complaint with the Information Commissioner’s Office (ICO) via ico.org.uk

You may contact us at info@velovia.co.uk for any privacy-related questions or requests.

8. Data Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

9. Changes to This Policy

Velovia reserves the right to update this privacy policy at any time. The most recent version will always be available on our website. We encourage you to review this policy regularly.

Real people, real help

Have a question? We’re here to help with fast and personal support. You’ll usually receive a reply within 24 hours – often even the same working day. No generic responses, just real people who genuinely want to help.

Free Shipping, Always

We believe shipping should be simple – that’s why we offer free delivery on every order, no matter how small. Just sit back and relax – we’ll take care of the rest.

Easy returns

Not what you expected? Return within 30 days for a full refund.

Just contact us first at info@velovia.co.uk — we’ll help you with the process.

Secure payment

Pay with confidence – your information is encrypted and protected. We accept trusted payment methods like Visa, Mastercard, Amex, Apple Pay, Google Pay and Shop Pay.